AML & KYC Policy

DealsFixers is an escrow and moderation service for digital deals. We hold a buyer's payment until delivery is confirmed, and a human dealer moderates private deal rooms. This page sets out how we try to keep that service from being used to move criminal money, and what we will do when we think it is being.

To be clear about our status: we are not a bank, not a licensed money transmitter, and we are not registered with, licensed by or supervised by any financial regulator. Nothing on this page should be read as a claim otherwise. The controls below are our own policy, not a regulatory certification.

• Every deposit is reviewed by a person. Funds are credited to a wallet only after we have confirmed the transaction on-chain and matched it to the account that claims it.
• Every withdrawal is reviewed by a person. There is no automatic payout. The destination address, the network, the amount and the transaction hash of the payment we send are all recorded against the request.
• One withdrawal may be pending at a time, and the minimum is $50 — which makes rapid, fragmented movement of value through the platform impractical.
• In a deal room, a human dealer verifies the incoming USDT payment on-chain before the room advances, and instructs the release at the end. Deal rooms never touch the on-site wallet.
• Every order, room, message, deposit, withdrawal and wallet movement is written to a permanent record with a timestamp and the account it belongs to.
• Login, two-factor and password-reset attempts are rate-limited, and two-factor authentication is available on every account.

What we collect. A verification submission is three images: the front of a government-issued photo ID, the back of the same document, and a selfie of you holding it. We do not ask for, and cannot accept, card numbers or bank details anywhere on the platform.

Where it goes. The three files go straight into a private Cloudflare R2 bucket that is separate from the buckets holding gig images and deal-room attachments, and that has no public URL. There is no shareable link to a document: the only ways to view one are an administrator-only file route and a review endpoint restricted to administrators and designated moderators, both of which check your session before a single byte is served, and both of which serve the file with caching switched off. Your documents are never shown to another user, never attached to your public profile, and never sent to a third party for scoring.

What we record. The submission, its three file paths, the review decision and the reviewer. Your profile carries a verification status — unverified, pending, verified or rejected — and nothing more. A rejection comes with a reason so you can re-submit.

Honestly: right now, it is not. Identity verification is switched off in the app, and no part of placing an order, listing a gig or running a deal room is gated on it. You can trade today without sending us a document.

We keep the mechanism because we intend to use it case by case, and we may switch it on more broadly. Expect to be asked when:

• a withdrawal is large, or is going somewhere that does not fit the rest of the account’s history;
• a deposit cannot be matched to the account claiming it;
• an account’s pattern of deals does not add up — many rooms with no delivery, repeated disputes, or accounts that appear to be dealing with themselves;
• we have reason to think an account is being operated by someone other than its owner.

Alongside documents we may ask where funds came from, or for proof that you control the wallet address you have given us. If you decline, we may decline to process the payout and may hold it until the question is answered.

You must not use DealsFixers to:

• launder the proceeds of crime, or pass funds through escrow or a deal room where there is no genuine deal behind them;
• break a payment into smaller pieces, or spread it across accounts, to stay under a threshold or to obscure where it came from;
• move money on behalf of somebody else, act as a nominee, or open an account for another person;
• finance terrorism, or transact where you, your counterparty or the underlying goods are subject to sanctions;
• trade stolen, hacked or fraudulently obtained accounts, credentials or data;
• sell malware, phishing kits, carding services, or tooling whose purpose is to break into systems or accounts;
• sell something you do not have, do not own, or have no right to transfer;
• use another person’s identity documents, or submit altered or fabricated ones.

You must not use the service if you are located in, or acting on behalf of anyone in, a jurisdiction subject to comprehensive sanctions, or if you appear on a sanctions list. The prohibited-items rules in section 8 of the Terms of Service apply alongside this page.

• We can suspend an account. A suspension is recorded with a reason, blocks new logins and immediately invalidates every session that account already had, on the web and in the mobile app.
• We can refuse or hold a deposit or a withdrawal, refuse a transaction, decline to release funds, close a deal room and remove a gig.
• We can freeze funds while we look into something rather than paying them out and asking questions afterwards.
• We can require verification before any of the above is lifted.
• We may report activity to law enforcement, and we will disclose records where we are legally required to.

Suspending an account does not erase its records. Deal rooms, orders, transactions and messages are retained — see section 6 of the Privacy Policy — because they are the evidence behind an escrow decision and may be needed later.

If your account has been suspended and you think we have it wrong, write to support@dealsfixers.com from the address on the account and we will look at it again.

If you are asked to move a deal off-platform, asked to pay someone directly instead of through escrow, or you believe an account or a listing is being used for any of the activity in section 5, tell us. Email support@dealsfixers.com with the room number or invite code, the order number, or the gig link — or use Contact support. Inside a deal room you can also open a dispute, which puts the matter on the record and pages a dealer — see the Refund & Dispute Policy.

We may update this policy as the platform grows or as our obligations change. Material changes are reflected in the “last updated” date above.

Questions about this policy, or about a verification request: support@dealsfixers.com