Help centre

Guides for every step of a deal

17 short, practical articles on how DealsFixers actually works — written from the product, not from a script.

How it works Quick answers

Deal rooms

Private moderated rooms for deals arranged off-platform. No account needed, paid in external USDT.

Create a deal room

Open a private, human-moderated escrow room for a deal you agreed somewhere else — no account required.

Join a deal room with an invite code

How to use the 8-character invite code someone sent you, and what to do when a code will not work.

What each deal room status means

Waiting for party, needs dealer, awaiting funds, funds locked, delivered, completed, disputed — and who has to act next.

Send payment and mark it sent (buyer)

How the buyer pays a deal room in external USDT, picks the right network, and confirms the payment so the dealer can verify it.

Releasing funds at the end of a deal room

The three steps that end a deal: the seller marks delivered, the buyer approves, and the dealer sends the payout.

Open a dispute in a deal room

When to raise a dispute, what to write, and how a human dealer decides the outcome.

Cancel a deal room

How to close a room that is going nowhere, and why cancelling is the wrong tool once funds have moved.

Buying and selling gigs

Listing a gig, ordering one, delivering it, and releasing the escrow at the end.

Create a gig

List a service on the marketplace: category, description, images, single price or three packages.

Order a gig

What ordering on the marketplace does to your balance, and what you are agreeing to when you confirm.

Mark an order delivered (seller)

How a seller hands work over and moves a marketplace order from escrow to awaiting the buyer’s approval.

Approve a delivery and release the escrow (buyer)

The last step of a marketplace order — what approving does, and what to do instead when the delivery is wrong.

Wallet and payments

Depositing and withdrawing USDT, and what the two balances on your wallet mean.

Deposit USDT into your wallet

Funding your DealsFixers balance for marketplace orders — choosing a network, submitting the transaction hash, and the mistake that loses funds.

Withdraw USDT from your wallet

Cashing out your DealsFixers balance: the $50 minimum, the fee tiers, address formats, and what happens if a withdrawal is rejected.

Available and locked: your wallet balances explained

Why your DealsFixers balance is split in two, what moves money between the halves, and why deal rooms never appear here.

Account and security

Two-factor authentication, identity checks, and deleting your account for good.

Turn on two-factor authentication

Add an authenticator code to your login, and what to know before you do — there are no backup codes yet.

Identity verification (KYC)

Where identity checks stand on DealsFixers today, when we might still ask for documents, and what listing badges do and do not tell you.

Delete your account

How to permanently delete your DealsFixers account, what blocks deletion, and what is removed.

Still stuck?

Talk to a person

If your problem is inside a live deal, raise it there first: a deal room has a dispute button that puts a human moderator on it, and the room keeps the evidence together. For anything else — a login you cannot recover, a deposit that has not landed, a question about an order — email support@dealsfixers.com or use the support page. Include the order number or the room code and you will get a straighter answer, faster.

Start where it suits you

Open a moderated room for a deal you already agreed, or browse escrow-protected listings.

Start a deal room Browse the marketplace